Version 1.0 Last update date: June 6, 2026 Effective date: [●]

1. Who we are and to whom these Terms apply

These terms of use ("Terms") govern the access and use of the web app, the site, customer accounts, wallets, notifications and digital Dishup features by end customers who consult menus, make orders, payments, top-ups or other operations at participating restaurants, bars, clubs or merchants ("Customer" or "User").

The digital service is provided by Dishup S.r.l., with registered office in [●], tax code and VAT number [●], REA [●], share capital [●], PEC [●], e-mail [●] ("Dishup").

Restaurants, bars, clubs and other merchants that use Dishup are referred to in these Terms as "Restaurateurs".

These Terms apply to Customer's use of the Dishup Platform. The contract for the sale, administration, preparation, collection, delivery or payment of food, drinks and other products remains concluded between the Customer and the Restaurateur concerned, unless otherwise expressly indicated.

2. Role of Dishup

Dishup provides technology tools that allow Customers to:

1. consult digital menus and information made available by restaurateurs;
2. access the Restaurateur's webapp;
3. open or participate in lounge, takeaway, delivery, counter or kiosk sessions;
4. create orders or order requests;
5. pay via supported methods;
6. receive operational notifications;
7. use, if activated, wallets, vouchers, credits or similar tools linked to a specific Restaurateur;
8. consult history, receipts, order status and available information.

Dishup does not prepare, sell, serve or deliver food and beverages. The Restaurateur is responsible for products, prices, availability, ingredients, allergens, quality, preparation times, delivery, collection, issuing of tax documents and order assistance.

Dishup is not a bank, payment institution, electronic money institution, financial intermediary, or legal, tax, food or healthcare advisor. Payment services are provided by Stripe or other authorized providers, according to their respective terms.

3. Acceptance of the Terms

The Customer accepts the Terms when:

1. create a Dishup account;
2. access the webapp or continue to use it after the Terms have been made available;
3. place an order or payment;
4. use wallets, vouchers, credits, notifications or other Dishup features.

If the Customer does not accept the Terms, he must not use the Dishup platform.

The Customer must be at least 18 years old or, if a minor, use the platform under the supervision and responsibility of a parent or guardian. Some products or services may require minimum age, documents, authorizations or restrictions required by law or by the Restaurateur.

4. Customer Account

Some features require creating an account or signing in through external providers, such as Google, Apple, or other supported systems.

The Customer must provide correct, up-to-date and non-misleading information. The Customer is responsible for the security of his account, devices used, credentials and access codes.

Customer must notify Dishup without delay if it suspects unauthorized access, credential theft, misuse of its account or unrecognized transactions.

Dishup may suspend or limit your account in case of illegal use, fraud, abuse, violation of the Terms, security risks, orders of authority, abnormal chargebacks or protection of Restaurants, Customers, Dishup or third parties.

5. Restaurant information, menus and allergens

Menus, prices, descriptions, images, ingredients, allergens, availability, times, addresses, hours, costs, promotions and tax or commercial information are provided and updated by the Restaurateurs.

Dishup may host, transmit, display and organize such information, but does not guarantee its completeness, accuracy or currency at all times.

The Customer must pay particular attention to ingredients, allergens, intolerances, food preferences, cross-contamination and health indications. In case of allergies, intolerances, celiac disease, pregnancy, medical conditions or specific dietary needs, the Customer must contact the Restaurateur directly before ordering and verify that the product is suitable.

Images may be illustrative and may not accurately represent product portion, presentation, ingredients, packaging or availability.

6. Orders in the dining room, takeaway, delivery, counter and kiosk

When the Customer sends an order via Dishup, the Restaurateur receives the request and manages it according to its operating rules, active settings and product availability.

Depending on the restaurateur and the service:

1. the order can be confirmed automatically;
2. the order may require staff approval;
3. payment can be requested before or after confirmation;
4. the Restaurateur may refuse, modify, cancel or contact the Customer in the event of unavailability, error, delay, incorrect prices or operational problems;
5. the Customer can receive notifications on the status of the order, payment request, approval, rejection, receipt or availability for collection.

The Customer must carefully check the summary before submitting the order or paying. After submission, changes or cancellations may not be available or may depend on the Restaurateur.

7. Prices, payment and payment obligation

Before the Customer confirms an order with payment obligation, the platform displays the available information on the price, including main items such as products, quantity, any service costs, delivery, discounts, taxes included where applicable and total amount.

The Customer is responsible for paying the amounts due for confirmed or consumed orders. Payment can be made via card, wallet, paylink, Stripe Terminal, cash, restaurant methods or other supported tools.

Digital payments are processed by Stripe or other payment service providers. Dishup does not control authorization, banking times, fraud checks, holds, reserves, chargebacks or limits imposed by your payment provider or card issuer.

The Restaurateur remains responsible to the Customer for any refunds, cancellations, corrections, disputes relating to products, delays, cancellations or discrepancies, unless the problem is directly attributable to the Dishup platform.

8. Right of withdrawal and cancellations

The right of withdrawal provided for distance contracts can be excluded or limited in the cases provided for by law.

In particular, for orders of food, drinks, products prepared on request, perishable goods, products destined to deteriorate rapidly, restaurant or catering services to be carried out on a specific date or period, the Customer may not have the right of withdrawal after confirming the order or after starting preparation, according to the applicable legislation.

When the right of withdrawal is not excluded, the Customer retains the rights provided by law.

Requests for cancellation, modification or refund should be directed to the Restaurant, unless platform or payment technical issues are handled by Dishup or the payment provider. Dishup can facilitate communication, but does not independently decide on the reimbursement of products sold by the Restaurateur, except in cases where the law or specific agreements require otherwise.

9. Receipts, invoices and tax information

Receipts, invoices, commercial documents and tax obligations relating to orders are the responsibility of the Restaurateur.

If the Customer requests an invoice or enters tax data, he must provide correct and complete information, including name or company name, address, tax code, VAT number, PEC, recipient code or other requested data.

Dishup may transmit such data to the Restaurateur or integrated tax providers for issuing documents, but is not responsible for errors attributable to the Customer, the Restaurateur or the tax providers.

10. Wallets, credits, vouchers and top-ups

Some Restaurateurs may enable wallets, vouchers, customer credit, dishbands or similar tools ("Local Credit").

Unless otherwise indicated, Local Credit:

1. it is connected to the specific restaurant or place where it was issued or recharged;
2. it cannot be spent at other restaurateurs;
3. it is not transferable to other users, except for features expressly enabled;
4. may be subject to restaurant rules, technical limits, service availability and anti-fraud controls;
5. does not constitute electronic money issued by Dishup;
6. represents a commercial relationship between Customer and Restaurateur, technically managed through Dishup.

Top-ups paid with Stripe or other systems can be refunded, reversed or adjusted according to the rules of the Restaurant, the law, the payment provider and the active functionality. Promotional vouchers or free credits may not be redeemable for cash.

If a Restaurateur disables the wallet or ceases business, the Customer must contact the Restaurateur to use, refund or manage the remaining credit. Dishup can provide technical support and available information, but does not become a debtor of Local Credit unless required by law.

Dishup may block or limit Local Credit, QR presentations, vouchers or top-ups in the event of fraud, abuse, technical error, chargeback, Stripe account unavailable, security, order of authority or violation of the Terms.

11. Notifications

Dishup can send operational notifications via webapp, email, push, browser notification or other supported channels. Notifications can relate to orders, payments, receipts, pickup, account, security, wallet and support.

Push notifications are best efforts and may depend on browser, device, connection, operating system, user permissions and external providers. The Customer must still check the status of the order on the platform or contact the Restaurateur when necessary.

12. User Conduct

The Customer cannot:

1. use Dishup for any unlawful, fraudulent, harassing or abusive purpose;
2. enter false, offensive, misleading or unauthorized data;
3. place fictitious orders, abusive chargebacks, or bad faith disputes;
4. circumvent technical controls, limits, anti-fraud systems or payment procedures;
5. access other users' accounts, sessions, wallets or data;
6. upload malware, automation, scripts, bots or anomalous traffic;
7. violate the rights of Dishup, Restaurateurs, other Customers or third parties;
8. use order notes, messages, names or content for threats, insults, discrimination, illegal content or requests incompatible with the service.

13. User Content

If the platform allows the Customer to insert notes, messages, names, reviews, attachments or other content, the Customer guarantees that he has the right to send them and that such contents are lawful, correct and not harmful to third parties.

Dishup may remove, block, obscure or limit User content if it is illegal, offensive, dangerous, fraudulent, contrary to the Terms, reported by third parties or likely to compromise the security and operation of the platform.

The Customer grants Dishup a non-exclusive, free and limited license to use the User's content to the extent necessary to provide the Services, transmit the order to the Restaurant, manage assistance, security, complaints and obligations.

14. Privacy

The processing of personal data is described in the Dishup privacy policy available on the platform or at [●].

In summary:

1. Dishup processes data necessary to create accounts, authenticate the User, manage orders, payments, wallets, notifications, security, assistance and obligations;
2. the Restaurateur may process Customer data for preparation, administration, sale, delivery, taxation, assistance and management of the commercial relationship;
3. Stripe and other providers may process data as independent controllers or processors according to their own policies;
4. the Customer can exercise the privacy rights provided by law through the channels indicated in the information.

The Customer must avoid entering sensitive or unnecessary data into the platform, unless they are indispensable for dietary or operational needs and the Customer consciously chooses to communicate them to the Restaurateur.

15. Security and availability of the service

Dishup takes reasonable technical and organizational measures to protect the Platform. No digital system can be guaranteed to be always available, error-free or completely secure.

Dishup may modify, update, suspend or temporarily interrupt features for maintenance, security, product evolution, legal obligations, technical problems, dependencies on Third Parties or protection of Customers and Restaurateurs.

Dishup is not responsible for malfunctions due to internet connections, browsers, devices, local networks of the Restaurateur, payment systems, tax providers, cloud providers or other Third Parties, except for mandatory legal responsibilities.

16. Responsibility

Dishup is liable to the Customer within the limits established by law for damages directly attributable to Dishup.

Dishup is not responsible for:

1. quality, safety, preparation, serving or delivery of food and beverages;
2. allergens, ingredients, contaminations, menu errors or information provided by the Restaurateur;
3. delays, refusals, cancellations, unavailability or discrepancies attributable to the Restaurateur;
4. conduct of the Restaurateur's staff or other Customers;
5. decisions by Stripe, banks, networks, tax providers or other suppliers;
6. improper use of the account by the Customer;
7. damages that are not foreseeable or are not an immediate and direct consequence of Dishup's failure to perform.

Nothing in these Terms limits mandatory consumer rights or liabilities that cannot be excluded by law.

17. Complaints and assistance

For problems regarding products, ingredients, allergens, preparation, delays, delivery, refund or tax documents, the Customer must contact the Restaurateur.

For technical problems with the Dishup platform, accounts, notifications, technical wallet, digital payment or security, the Customer can contact Dishup at [●] or through the channels indicated on the platform.

The complaint must indicate, where possible, account, Restaurateur, date, order or session, amount, description of the problem and available evidence.

18. Account Deletion and Termination of Use

Customer may stop using Dishup at any time and, where available, request account deletion via platform or support.

Deletion of your account may not result in the immediate deletion of all data if retention is necessary for law, security, payments, disputes, taxation, support, defense of rights, audits or legitimate interests.

Deletion of the account does not extinguish obligations to Restaurants, payments due, refunds, chargebacks or relationships relating to Local Credit.

19. Changes to the Terms

Dishup may change the Terms for legal, technical, operational, security, product, or business reasons.

The changes will be communicated using appropriate methods, for example publication on the platform, email or notification. If the changes are material, Dishup will provide reasonable notice, unless there is urgency, legal requirement, or the changes are favorable to Customer.

Use of the platform after the changes come into force constitutes acceptance of the new Terms. If the Customer does not accept the changes, he must cease use of the platform.

20. Applicable law and competent court

These Terms are governed by Italian law.

For consumer customers, the judge of the place of residence or domicile of the consumer remains competent, if located in Italian territory, unless otherwise provided by mandatory regulations.

If the Customer is not acting as a consumer, the Court of Pescara will have exclusive jurisdiction for any dispute relating to these Terms, except for mandatory jurisdiction provided by law.

21. Final provisions

The possible invalidity of a clause does not affect the validity of the other provisions.

Dishup's failure to exercise a right does not constitute a waiver.

These Terms do not limit the mandatory rights recognized to the Customer by applicable law.

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Annex A - Specific information on food orders and distance selling

A.1 Information before ordering

Before confirming the order, the platform makes available the information received from the Restaurateur and supported by the platform, including the Restaurateur, selected products, quantity, price, any additional costs, payment method, chosen service and total amount.

The Customer must verify this information before sending the order. For critical food information, allergens or health needs, the Customer must contact the Restaurateur directly.

A.2 Order with payment obligation

When the Customer confirms an order involving payment, the confirmation button or flow clearly indicates that the order implies an obligation to pay or that payment will be requested according to the Restaurateur's flow.

A.3 Exclusions of withdrawal

The Customer acknowledges that many transactions carried out through Dishup concern food and drinks prepared or supplied for a specific date, time slot, table, takeaway, collection, delivery or consumption. In such cases the right of withdrawal may be excluded by law.

A.4 Food manager

The Restaurateur is the food operator responsible for food information, preparation, safety, storage, allergens and compliance of the products sold or served.

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Annex B - Specific wallet and local credit conditions

B.1 Local nature of the credit

Local Credit is associated with a specific Restaurateur or venue. Dishup provides the recording and use technology, but the underlying economic relationship is between Customer and Restaurateur.

B.2 Refills

Top-ups can be made via Stripe or other supported methods. Crediting may require payment confirmation and may be subject to anti-fraud controls or technical limits.

B.3 Expenditure

Local Credit can only be spent within the limits of the balance, availability of the Restaurateur, active features, currency, technical rules and conditions of the Restaurateur.

B.4 Refunds

Refunds of paid credit, promotional credit, voucher or remaining balance depend on applicable law, the conditions of the Restaurateur, the nature of the credit, the status of the payment and the rules of the payment provider.

B.5 Security

Customer must secure QR codes, tokens, links, devices and accounts linked to Local Credit. Dishup may block suspicious or compromised tools for security, fraud or Customer protection.